FAQ
Frequently Asked Questions
- How long does shipping take?
- Orders are typically processed and delivered within 4–5 business days from the date of purchase.
2. Do you offer free shipping?
Yes! We offer FREE shipping on all orders above $50 USD. Orders below this amount will have standard shipping charges calculated at checkout.
3. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it by emailing support@glowhous.com. After 24 hours, the order is processed for dispatch and may not be eligible for cancellation.
4. What is your return policy?
We only accept returns for products that arrive damaged, defective, or faulty. Returns are NOT accepted for reasons like change of mind or size issues. Eligible returns must be initiated within 5 days of delivery.
5. How do I report a damaged or faulty product?
Please email support@glowhous.com within 3 days of delivery with your order number, a description of the issue, and clear photos or a short video of the damaged product. Visual proof is mandatory.
6. How long do refunds take?
Approved refunds are processed to your original payment method within a reasonable timeframe after we receive and inspect the returned item.
7. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details.
8. How do I contact customer support?
You can reach us at support@glowhous.com. We aim to respond within 24–48 business hours.
Still have questions? Drop us a message at support@glowhous.com — we're happy to help!