We are a small team and we answer our own email. Write to us about an order, a product, a delivery or anything that has gone wrong, and a person will answer. We reply within 24 hours, any day.
Email is the only way to reach us, and that is on purpose. It means your question reaches the person who can actually answer it, and you keep a written record of whatever we agree.
If your order arrived damaged, please attach photographs. That is all we need to settle a claim.
GlowHouse is the storefront of Aalacart LLC.
This is our registered office, not a shop or a returns address. Please do not send parcels here without emailing us first.
A few things are answered faster on our help pages: how duties are handled, how long delivery takes, how to cancel within the first 24 hours, and what happens if something arrives damaged. If your question is not there, please write to us and we will answer it properly.