A considered home starts with a little light.
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SUPPORT

How can we help?

Straight answers on pricing, import duty, delivery, returns, and everything between your order and your door.

Shipping & Delivery
Where we deliver, what shipping costs and when to expect your light.
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Returns
Damaged, defective or wrong items, made right.
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Payment Policy
Accepted payment methods, and why your checkout total is final.
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Terms & Conditions
The agreement that governs your use of GlowHouse.
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Privacy Policy
What we collect, why, and how to reach us about it.
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About Us
Who is behind aalacart, and how we work.
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Frequently asked questions.

Orders and delivery
How do I track my order?
Every parcel travels with a carrier tracking number, which we email you when it ships. If you cannot find it, email hello@glowhous.com with your order number and we will send it again.
Can I cancel?
Free of charge within 24 hours of ordering, from Account → Orders. After that, write to us and we will do what we can.
Why does the parcel carry a retailer's packaging?
We buy your light new from the brand or an established US retailer in your name and it ships to you directly.
Payments and returns
Which cards do you take?
PayPal, and Visa, Mastercard, Amex and Discover through PayPal's guest checkout. Card details are handled by PayPal.
What if something arrives damaged or defective?
Send photographs to hello@glowhous.com within seven days of delivery and we will make it right with a full refund or a free replacement.
Choosing a light
Warm white: 2700K or 3000K?
Both are warm. 2700K tends to feel more amber; 3000K looks a little crisper while staying warm. Compare a bulb in your own room before buying a full set.
How high should a pendant hang over a table?
Roughly 30 to 36 inches from the tabletop to the bottom of the fixture is a common starting point. It is a guideline, not an installation rule: check the manufacturer's instructions.
Still need help? We are here.
Ask a specialist
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We reply within 24 hours, any day.
support@aalacart.com
Something arrived damaged?
Email us photographs and we will make it right →