Last updated October 2026 · glowhouse is the direct seller of record for every order.
We accept returns for items that arrive damaged, turn out to be defective, or are not what you ordered.
Email photographs, or a short video of the fault, to hello@glowhous.com within 7 days of delivery and we refund the full amount or send a replacement at no cost, whichever you prefer. You do not need to ship the item back unless we ask.
A full refund is everything you paid us, including the shipping charge.
Refunds go back to the payment method you used, usually within 5 to 10 business days of our confirmation.
Check the dimensions, finish, bulb type and mounting on the product page first. If you are unsure about anything, ask us before ordering and we will help.