Alora Mood SF517112MBCL Francesca Semi Flush, Clear Glass/Matte Black

Yes. Every product is bought new in the USA from the brand or an established US retailer, and if a product is ever found not to be genuine, we refund you in full.

5 to 9 days door to door for this item, including the time we spend buying it in India and preparing the export paperwork. The outer date allows for the small number of parcels customs holds for extra checks. Every parcel travels with a carrier tracking number.

Nothing is added at checkout: there is no shipping charge.

We will make it right. If your order arrives damaged, please email us photographs of the item and its box within 7 days of delivery, and we will refund the full amount or send a replacement at no cost, whichever you prefer. Because every parcel clears customs specifically for your order, we cannot accept returns of items that arrived in good condition, so if you are unsure about sizing or details, please write to us before ordering.